Shipping & Delivery

Orders are dispatched within 1 business day of receiving order.  Orders are not sent out on weekends or public holidays. 

Standard Tracked Shipping is a flat rate of $8.95 (3-7 business days)
Express Tracked Shipping is a flat rate of $14.95  (1-3 business days)*

All parcels are sent via Australia Post. 
*Shipping within Australia is estimated to take 3-7 business days. *Express post is 1-3 days, however this time frame excludes suburbs out of metro areas. *Please note once the order leaves our premises we do not have control over transit times.  

Standard Tracked Shipping is a flat rate of $15.95  (7-12 business days)* Does not include any customs processing times or delays. 

Orders are shipped to all countries via Australia Post & partnering couriers in local country. Shipping rates are and calculated at checkout or you can use the Australia Post postage calculator to estimate postal charges.

All packaging is 100% discreet so you can have it delivered to your workplace or share accommodation.

JAX endeavour to meet stated delivery dates however are not liable for any losses, costs or damages incurred by the customer or any third party, arising directly or indirectly out of failure to meet any estimated delivery date. JAX does not cover any custom fees for international orders. If you cannot find a parcel delivered by Australia Post, you can call them for further information on 13 11 18. Unfortunately Pelvi does not have authority to request this information on your behalf. 

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What size should I take?

JAX is true to AU standard size, so snap up a pair in your regular underwear size.

How do you wash them?

Just like normal underwear! Machine wash in a cold or hot cycle, and then hang to dry in full sunlight.

Are JAX a good solution after prostate surgery

JAX is an ideal solution to leaks and drips after surgery. Talk to your doctor about JAX as post op solution. 

Who is JAX Boxers for?

For anyone. The moisture-wicking fabric helps to keep you free from perspiration and the absorbent panel keeps leaks away. Aborbs up to 30ml

What are JAX made with?

Outer: is 100% Cotton

Inner: is 50% Bamboo / 50% Cotton

How long does shipping take?

We use Australia Post shipping, orders are dispatched same day and can take 3-7 days to arrive. 

How long can you wear them?

You can go all day without changes or wear them overnight. Subject to care JAX underwear can last from 1-2 years.

What does it feel like wearing JAX?

Just like regular underwear! Because of the fabric technology used, we are able to make JAX underwear very slim and lightweight. The outer layer is cotton and inner layers are breathable bamboo.